Wisconsin Public Service (WPS) is being recognized once again for its commitment to its customers. J.D. Power has named the company the best midsize electric utility in the Midwest for residential customer satisfaction.
WPS is receiving the honor based on its impressive performance in the J.D. Power 2023 Electric Utility Residential Customer Satisfaction Study. The company scored more than 30 points higher in the study than the average score for electric utilities across the United States.
“Every plan, every decision, every improvement we make is dedicated to providing world-class service to our customers,” said Scott Lauber, president and CEO — WPS. “This honor is a reflection of the tireless efforts of our employees, who ensure our customers have the affordable, reliable and clean energy they depend on around the clock.”
Committed to excellence for every customer
WPS employees focus on providing outstanding service to homes and businesses across northeast and north central Wisconsin each day. The company continues to offer new technology, enhance its programs, and work individually with its customers to ensure their satisfaction. These steps include:
- A modern, easy-to-use mobile app that allows customers to manage their account from anywhere.
- Upgrading its power outage map to better display details about outages and repairs.
- Engaging with customers through the company’s digital and traditional channels.
- Helping customers manage costs through billing options, payment plans and energy efficiency improvements.
This is the second time in three years WPS has been honored by J.D. Power for excellence in customer satisfaction. WPS also was named as the best midsize natural gas utility in the Midwest for residential customer satisfaction in 2021.
About Wisconsin Public Service
Wisconsin Public Service Corp. is a subsidiary of WEC Energy Group Inc. (NYSE: WEC). The company serves approximately 461,000 electric and 341,000 natural gas customers in northeastern and north central Wisconsin. Visit wisconsinpublicservice.com.
About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit jdpower.com/business. The J.D. Power auto shopping tool can be found at jdpower.com.