Key points at a glance

  • Customers behind on their bills should contact WPS right away for help.
  • The Wisconsin residential disconnection moratorium expires April 15.
  • Customers on an active payment plan are not at risk of disconnection.

Wisconsin Public Service (WPS) is urging customers who are behind on their energy bills to reach out as soon as possible to avoid disconnection. The state’s residential disconnection moratorium expires April 15.

Customers who establish and maintain a payment plan are not at risk of disconnection.

WPS works with customers year-round to offer payment plans and help with energy assistance.

Disconnection is always a last resort

WPS wants customers to know the steps they are taking to keep bills as low as possible while also preparing for the demands of today and tomorrow. The company is prioritizing efficiency in everything it does. The company provides customer assistance programs for those in need.

Customers who need help managing their energy bills are encouraged to contact WPS. The company offers budget billing for predictable monthly payments and energy assistance programs that help lower-income households manage costs.

Customers behind on their bills can go to wisconsinpublicservice.com or use the WPS app to set up payment arrangements and connect with financial and energy assistance options. They can also call 800-450-7260.

Beware of scammers

Unfortunately, scammers often try to take advantage of the end of the moratorium.

Scammers will often pretend to be from WPS. They may even manipulate caller ID to display “WPS” or use a recording that sounds like it’s coming from the company.

Scammers will threaten to turn off customers’ energy in a short amount of time and demand immediate payment — often with a prepaid debit card, third-party digital payment app like Zelle or Venmo, or unusual payment method such as bitcoin.

These are all warning signs. If customers are ever in doubt about a phone call, they should hang up and call WPS.

Additional scam safety tips

Simple ways to manage costs

WPS encourages customers to manage their energy use all year long. Go to the WPS website for a checklist and more ways to save.